State Farm® Insurance Agent Jay Scott

"Hi Peter, appreciate your kind words while we worked things out. Glad my team and I could be of service. Thanks for your business!"

"David, we take great pride in being able to find innovative ways to keep prices down and better protect our customers. Glad Ria was able to catch an opportunity to do so for you. Thanks for your kind review, and your continued business with our team!"

"Hi Prerna, thanks for sharing your experience, we definitely wouldn't want to hear or see this happen to any customer. Not only would it be an experience that we strive to avoid, but it would be illegal in the state of California. I looked you up in our customer base and couldn't find you. I'd love to help, if you're genuinely one of our customers. Please do call our office, so we can assist. Thanks, Jay Scott. P.S. I know rising risk is frustrating for customers who are facing rising costs of insurance. I joined State Farm because it is a mutual insurance company (which means it is owned by its customers). We do not have a profit motive, and our only goal is to sustainably serve customers with the promise of insurance. I guarantee we are not trying to scam the state, we only wish to remain financially sustainable in the state and continue to exist here. For that to happen, we need the money paid by customers to equal the money we pay out to customers in claims. Unfortunately, the way the insurance market (currently) works in CA, this is not happening or possible. I highly recommend deepening your understanding of the issues, so you can advocate for yourself with your elected representatives, so we can work our way out of this crisis together. I spend a lot of time educating customers and politicians, so we can see the changes needed for the promise of insurance to remain possible in the great state of California. I'd love to be a resource to you, if you need one! Thanks again. - Jay Scott"

"Thanks Joshua, going through what you and your family are going through requires nothing short of extreme excellence in how we serve you. This is what we're made for, why we exist, and I can't think of a better time to show you how we show up. I'm glad for the opportunity for our team to serve you! Thanks for being so great to work with too. - Jay Scott"

"Hi Carlos, Liz has been a rockstar with my team since I opened my doors. Her auto insurance review appointment are one of the more magical experiences we offer customers at our agency, so I am grateful you've had a chance to experience one. Thanks for your business! - Jay Scott"

"Carol, thank you for your 5-star review. It's not often we find people that are so deeply connected to our purpose and mission in life. I'm grateful we not only get to serve your every-day insurance needs, but share in a greater story for making the world a better place! Thanks again for giving us a second five-star review :) - Jay"

"Hi Kim, I am so sorry to hear you feel this way. I did talk to Laryssah earlier today about your conversation she had with you after you called in (after your review). She was under the impression that you were satisfied with the explanations about what was going on, and I do see you filed a claim, so it sounds like good news after all the confusion! I did leave you a voicemail to see if there was anything I could do to work things out with you. I'm hoping this is just a small misunderstanding, and actually things are looking up after we were able to help today. Also hope you're doing well after what happened in your family earlier this year. Would love to hear from you! Warm regards, Jay Scott."

"Gillian, it's rare these days to not win on price, but not impossible. Glad that Laryssah gave you a view into what it's like working with us, and if you ever change your mind - whether price motivates you or just a desire for a better steward of your financial wellbeing - we'd be delighted to welcome you to our agency! Thanks for your wonderful review. - Jay Scott"

"Hi Steve, I am so pumped to hear that Laryssah showed you everything she has to offer. She's a true gem, and we're lucky to have her. Glad she was able to review your insurance and get your taken care of. Thanks for your kind review! - Jay Scott (P.S. wishing you the best for still waters and tight lines!)"

"June, thanks so much for your kind review. Liz has been the backbone of our team since we opened in March 2021, so it's great to hear she's continuing to take care of you. Glad we could play our part in smoothing out the car buying process! - Jay Scott"

"Karl, glad Laryssah was able to guide you through the process and secure your recent auto policy. She's a stalwart of our team, and we can't appreciate having her experience and energy enough! Thanks for your kind review. - Jay Scott"

"Jean, you’re such a sweetheart. I’m so glad we could have your back as you navigated your claim with both State Farm and the other insurance company. I’m glad you overall came out ahead. Thanks for your kind feedback and relationship. Looking forward to many more years ahead. - Jay Scott "

"Mark, both your friendship and the kind words always means a lot. I try to emulate you in most of my dealings with customers, so it’s very validating to hear how you see me/our agency! Thanks my friend!"

"Hi Maggie, I believe in taking responsibility for mistakes. In your case, the time it took me to delegate and assign tasks to my team took a lot longer than it should. Subsequently, when you got back to us with your decisions about what changes you wanted to make, there were further delays in getting those requests over to State Farm and in getting State Farm to execute those changes. We have been through some staff instability earlier this year (3 of our 5 staff were let go due to similar issues). That caused over 1,100 tasks to fall behind. I am glad to report as of 8/30/24, our backlog of tasks is now only about 1-2 days behind, so we can get to most things "same day" or "next day". I apologize that your experience hasn't been at the level we take pride in offering; and I do hope we get to show what working with us is like in the future. I look forward to the time when we can turn this review into five-stars! Warm regards, Jay Scott"

"NH, although we had to work hard to get so many things done to bring your home, auto and earthquake insurance policies into 'good order', I am absolutely delighted we were able to do so together. You were a very proactive and energetic customer to work with that made doing a lot of work smooth and easy. I look forward to a long and cherished relationship with you over the years to come. Thanks again, Jay Scott"

"Avren, you've known me about as long as I have been an agent. And, although I am imperfect in my actions, I always try to lead with my values. Thanks for your support and recognition! - Jay Scott. "

"Thanks Jake. Means a lot getting this kind of feedback and recognition! And, as much as I do, my team is even more amazing and impactful! Grateful for them. Thanks again, Jay Scott"

"Thomas, thanks for being a valued customer! I'm glad Alyssa (in the past) and now Laryssah have been doing a great job taking great care of you, and our mission to reforest the earth aligns with your own personal motives. Thanks again. - Jay Scott"

"Hi Polo, when State Farm non-renewed your policy due to your expired license, my team reached out to you to get the info State Farm needed to get your policy back in force. I do apologize for the delays in how slowly State Farm is processing changes, but I can assure you once it is processed, everything will be back to normal. I know asking for ‘patience’ as State Farm processes the reinstatement of your policy can be a lot to ask, but we’d love to keep you with State Farm with your 33% loyalty discount that you’ve earned with us all these years. Regardless of what you decide, I hope you're served well wherever you find yourself. Warm wishes, Jay Scott"

"This review is fake. It was placed on here in retaliation to a 1-star review I placed on Planet Cars in Fairfield; when their sales manager, Deepak, showed up at our office and threatened my staff. A police report was filed with Albany PD; but Deepak has chosen to continue exhibiting destructive behavior. Please look into the integrity of this 'reviewer' before assuming the review is legitimate; and judge my team on the merits of the overwhelmingly positive legitimate reviews we have earned delivering exceptional service to our customers. We do not, nor have we ever, served anyone by the name of “Mike S”. Many thanks, Jay Scott"

"Mark, always a pleasure to hear from you. I saw we'd caught an adjustment on your premium early and are working on getting it to drop back down. Glad we can be of service. - Jay Scott"

"Rebecca, as you know we're uniquely aligned with our life purposes. I'm exceedingly grateful for the opportunity to have our team serve you! Glad we've been a helpful hand in your claim. Looking forward to doing more together. Thanks for giving us a second five-star review! Means a lot. Thanks, Jay"

"Hi Vijay, wonderful to hear you got exceptional service from Jodi. She's a newer member of my team, but she's come highly recommended (with experience) so I am glad to hear you're getting the kind of service I expect my team to offer. Thanks for your feedback and for being a valued customer in our office! - Jay Scott"

"Chris, was a pleasure meeting with you and Anne. We're big fans of "efficiency" in this office - only paying for what you need, and having complete clarity about what you need. We want to always take a stand for your best interests, even if that means getting coverage elsewhere for the time being. Glad it was a productive meeting. Appreciate your kind words. - Jay Scott"

"Jessica, with the rate increases that Progressive has been through, I am delighted to hear you were able to not only find a competitive policy, but you had a great experience with Kara too. Welcome to our agency. I look forward to meeting up with you soon. - Jay Scott"